FAQ / Top questions
Top questions
How can I book a ticket online?Where can I view my booking?How far in advance can I book a flight ticket?What payment methods can I use to pay for my booking?Why is there a need for anti-fraud payment verification?May I hold my booking without payment?What does the status of my booking mean?How to check the fare rules in "My Account"?How can I get the itinerary receipt?What do I need to know when I take a connecting flight?Can I change date or itinerary in my booking?Can I change or correct my name or sex in my ticket?How can I correct a mistake in my ticket?How much does it cost to make changes to my ticket?How сan I pay for changes?How can I cancel my booking?What should I do in the event of unforeseen changes?What you need to know upon purchase of a low-cost flightHow can I use the bonus card from the airline?Can I select a seat on the plane?Will I have an in-flight meal?Can I choose a special meal?How to check in for the flight?How can I check in for the flight online?Where the booking reference number and the e-ticket number may be found?How can I get the boarding pass?What if I can't print out my itinerary receipt or check in for the flight online?Carry-on baggage restrictionsWhere can I find out the baggage allowance rules?Checked baggage allowanceWhat is the limit of carry-on baggage?Can I book sports equipment as checked baggage?Baggage on code-sharing flightsWhat do I need to know when travelling with animals?How do I buy a ticket for a child?What ticket is required for infant (0–2 years old)?What ticket is required for a child (2–12 years old)?How do I enter passenger information when creating a booking?