FAQ
FAQ
/ Top questions
Top questions
How can I book a ticket online?
Where can I view my booking?
How far in advance can I book a flight ticket?
What payment methods can I use to pay for my booking?
Why is there a need for anti-fraud payment verification?
May I hold my booking without payment?
What does the status of my booking mean?
How to check the fare rules in "My Account"?
How can I get the itinerary receipt?
What do I need to know when I take a connecting flight?
Can I change date or itinerary in my booking?
Can I change or correct my name or sex in my ticket?
How can I correct a mistake in my ticket?
How much does it cost to make changes to my ticket?
How сan I pay for changes?
How can I cancel my booking?
What should I do in the event of unforeseen changes?
What you need to know upon purchase of a low-cost flight
How can I use the bonus card from the airline?
Can I select a seat on the plane?
Will I have an in-flight meal?
Can I choose a special meal?
How to check in for the flight?
How can I check in for the flight online?
Where the booking reference number and the e-ticket number may be found?
How can I get the boarding pass?
What if I can't print out my itinerary receipt or check in for the flight online?
Carry-on baggage restrictions
Where can I find out the baggage allowance rules?
Checked baggage allowance
What is the limit of carry-on baggage?
Can I book sports equipment as checked baggage?
Baggage on code-sharing flights
What do I need to know when travelling with animals?
How do I buy a ticket for a child?
What ticket is required for infant (0–2 years old)?
What ticket is required for a child (2–12 years old)?
