FAQ

This Annex 2 provides specific conditions (in addition to the general terms as defined in the Regulation) regarding order of the Insurance Service.

1. Insurance. General Terms and Conditions

1.1. The present Bylaw stipulates the terms of conclusion of insurance agreements with ERGO Reiseversicherung AG Poland Branch, by means of the https://tickets.pl website, with the Users of the service.

1.2. Pursuant to the present Bylaw, the Insurer, by means of the Internet service, provides insurance services, which enable the User, in the capacity of Insured, to conclude insurance agreements online under the GIC.

1.3. Available insurance options are provided in Schedule 1 of the present Bylaw and in the GIC.

1.4. The complete text of the Bylaw and GIC is provided to the User gratis, via the website in the format, which allows to download, familiarize oneself with, and print the present Bylaw.

1.5. Every User has an opportunity, and is obliged to, familiarize themselves with the full content of the Bylaw and GIC before the conclusion of insurance agreement.

1.6. The User is prohibited to provide informational content, which violates the supremacy of law principle, including illegal informational content.

2. Definitions The terms, used in the present Bylaw, have the following meaning:

2.1. Internet service: a generally available website which is owned by TICKETS.PL Spółka z ograniczoną odpowiedzialnością and is available at the address https://tickets.pl/en, by means of which a user may familiarize themselves with the present Bylaw and GIC, as well as other documents and information, needed before the conclusion of insurance agreement, in order to pay premium and conclude insurance agreement.

2.2. Bylaw: a document which is an inseverable part of insurance agreement.

2.3. User: a person who uses the web service via the web by means of a web browser, in their full legal capacity.

2.4. Insurer: ERGO Reiseversicherung AG Poland Branch, located in Munich, represented by the Poland branch at Al. Grunwaldzka 413, 80-309 Gdansk, Poland, registered number KRS: 0000214412, NIP: 2040000303, REGON: 193072350, entered into the Register of Entrepreneurs in the District Court of Gdansk, VII Economic Division of the National Court Register.

2.5. Insurance agreement: an agreement concluded between the Insurer and the User, on the basis of which the Insurer undertakes, within his/her company's capacity, to supply the provided services in the event of insured accident defined by the insurance agreement, and the User undertakes to pay the premium.

2.6. GIC: the General Insurance Conditions of Beztroskie Podróże No. 10.10.008 for the web service users, which is an inseverable part of the insurance agreement, regulating the conclusion and execution of the insurance agreement, rights and obligations of the Parties to the insurance agreement, as well as the means of service provision by the Insurer.

2.7. Agent: TICKETS.PL Spółka z ograniczoną odpowiedzialnością , located at 61 Zlota St., Office 100, Warsaw, 00-8019, Poland, registered number KRS: 0000517705, NIP: 5272717513, REGON:147350016, entered into the Register of Entrepreneurs in the District Court of Warsaw, XII Economic Division of the National Court Register.

3. Conclusion of agreement

3.1. The User may conclude an insurance agreement by means of the web service together with a ticket reservation.

3.2. By means of the web service, the User uses the offers search engine and enters information on the number of passengers, itinerary, and date.

3.3. By pressing the “Search” button, the User receives information on offers, which meet the criteria entered by the User.

3.4. By pressing the “Select” button, the User receives information on the possibility of: ticket reservation; ticket reservation together with purchase of insurance.

3.5. Upon the entering of details, hereinabove mentioned, section 5 of the present chapter, the User gets information on the price of airline ticket and premium amount, under the insurance agreement, which is quoted on the basis of details provided by the User. At this stage, the User, before the conclusion of agreement, must familiarize him/herself with the GIC.

3.6. Before payment of premium, the User must: familiarize him/herself with and accept the content of the Regulation, familiarize him/herself with and accept the content of the OWU, familiarize him/herself with and accept the amount of premium.

3.7. In the event that the User confirms his/her will to conclude an insurance agreement in accordance with the stipulated conditions, the User receives the confirmation of, inter alia, the amount of premium, information on the method of premium payment and the payment period, within which the premium must be paid and the expiry of which is a reason for the termination of offer.

3.8.The offer stipulates that the Insurer before the date which is defined as the expiry of premium payment period.

3.9. After the expiry of payment period, it may not be executed, and the offer becomes void.

3.10. The acceptance of offer is completed after the payment of premium, under the present Bylaw.

3.11. On condition that a ticket purchase agreement is concluded, an insurance agreement is concluded between the User and the Insurer on the day of the Intermediary's reception of premium on their bank account, as the payment was made within the term of the Insurer's obligation by the offer. In the absence of payment or transfer thereof after expiry, the insurance agreement shall not be concluded.

3.12. Insurance agreement is concluded on the basis of: the Bylaw; the GIC; User's application for the conclusion of insurance agreement, quoting of premium.

3.13. The rights and obligations of the Insurer and Insured, the specification of services, which are provided under the Agreement, and the methods of indemnification in the event of accident are defined by the GIC.

3.14. The conclusion of insurance agreement is confirmed by the submitting of insurance policy to the email address which was specified by the User.

4. Premium

4.1. The amount of premium, under the insurance agreement, is defined pursuant to the provisions of Chapter 4, after User's selection of the following details: insurance option, coverage territory, number of the Insured and expiry.

4.2. The amount of Insurance is quoted on the basis of information and the tariff of the insurance premium on the day of User's application.

4.3. In order to conclude an insurance agreement, a premium must be paid in a single installment before the effective date of the policy. In the event of violation of the term stipulated herein, the coverage shall be deemed as void.

4.4. The User may select the following premium payment methods: online payment; wire transfer.

4.5. Wire transfer must be paid at: Tickets.pl LLC 61 Zlota St., Office 100, Warsaw, 00-819 Poland Acc. no.: Bank Pekao S.A. 23 1240 1037 1111 0010 5843 4393 6. In the payment draft, ticket insurance reservation numbers must be indicated.

5. Termination of insurance agreement

5.1. In the event that an insurance agreement was concluded for more than 6 months, the Insured has the right to initiate termination of the agreement within 30 days or, in the event that the Insured is an entrepreneur, within 7 days after the agreement conclusion. The initiating of termination of insurance agreement shall not absolve the Insured from the obligation to pay premium for the period for which the Insurer provided coverage, excluding provisions 6.3 and 6.8.

5.2. In the event that an insurance agreement was concluded for more than 30 days, the Insured has the right to initiate termination of the agreement at any time, with 7 days' notice, taking effect at the end of week following the declaration of such intent. The initiating of termination of insurance agreement shall not absolve the Insured from the obligation to pay premium for the period for which the Insurer provided coverage, excluding provision 6.3.

5.3. In the event that an insurance agreement with the customer was concluded online, the period within which he/she may initiate termination of the insurance agreement is 30 days after his/her notification about the conclusion of insurance agreement, excluding provision 6.8. The right to initiate termination of insurance agreement shall not be applicable to the Insured who is in customer's capacity if the insurance agreement was concluded for less than 30 days.

5.4. In the event that termination of the insurance agreement is initiated and the insurance is terminated before expiry of the period, for which the insurance agreement was concluded, the Insured receives the premium refund for the period of unused coverage, excluding provision 5.5.The premium refund may not be received if the insurance agreement becomes void because of insurance amount/guarantee shortage.

5.6. The date of initiating of termination is the day on which the Insured submits a written notice about the initiation of, or intention to, terminate the insurance agreement. The Insured shall undertake to submit an application for premium refund and the original of the insurance policy.

5.7.The amount refundable is quoted proportionately to the unused insurance period.

5.8. In the event that, during agreement conclusion at the latest, the Insurer didn't notify the Insured, who is in customer's capacity, of the right to initiate termination of agreement, the period of 30 days is extended to the date on which the customer received information on such right.

6. Personal information

6.1. The administrator of personal information, which is transferred with the application, is Europäische Reiseversicherung Aktiengesellschaft located in Munich, represented by the Poland branch at 101 Chmielna St., Office 102, Gdansk, 80-748, Poland.

6.2. The administrator of Customer's personal information will be as well TICKETS.PL LLC located at 61 Zlota St., Office 100, Warsaw, 00-8019, Poland, pursuant to General Rules of tickets.pl Webservice Use Bylaw.

6.3. Personal information, which is transferred with the application, will be processed with the purpose of insurance agreement realization and legal objectives, which are realized by the data administrator.

6.4. The User has the right of access to his/her personal information and editing thereof.

6.5. The entering of personal details in the application is voluntary, but mandatory for the conclusion of insurance agreement.

6.6. The User, who concludes an insurance agreement on behalf of another person, before entering personal details of such other persons, must obtain their consent to the transfer of their personal information to the Insurer.

7. Complaints

7.1. The Insured, or their agent, in the capacity of a natural person, may file a complaint with regard to the services of Europäische Reiseversicherung Aktiengesellschaft located in Munich, represented by the Poland branch (ERV).

7.2. The complaint may be in written or electronic form.

7.3. The complaint must be submitted to Europäische Reiseversicherung Aktiengesellschaft, located in Munich, represented by the Poland branch at 101 Chmielna St., Office 102, Gdansk, 80-748, Poland, or emailed at [email protected] . Full name and address of the complainant must be specified as well, electronically or via telephone at +48 58 324 88 50, or personally at the Insurer's office.

7.4. The reply to the complaint submitted to the Insurer is sent in writing within 30 days after the reception of complaint or, in the event of particular complexity, within 60 days, of which the Insurer notifies and specifies the reason for delay and circumstances needed for the consideration of the complaint and defining of the reply period.

7.5. The reply may be submitted electronically (via email) at complainant's request.

7.6. In the event that the reconciliation of claims, resulting from the complaint, is rejected, the complainant may apply for the consideration of the case to the Financial Ombudsman, corresponding consumer ombudsman of the district, or file a suit to a regular court of law.

8. Final provisions

8.1. Issues, not stipulated herein, are regulated by the provisions of Regulation of this Website.

8.2. The insurance agreement is concluded on the territory of Poland.

8.3. The insurance agreement is concluded in the Polish language.

8.4. The insurance agreements are subject to the effective laws of Poland.

8.5. Reimbursement suits resulting from insurance agreements are considered under the general rules or at a court of the district, in which the Insured resides or is domiciled.

Edition of this Annex 1 to the Regulations is effective as of 25.09.2017
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