Legal info

The Anti-Fraud is a system of identification of fraud during online payments and e-banking.

According to its Anti-Fraud Policy, Tickets.pl controls the flow of the arriving funds and try to prevent any financial fraud. However, we are unable to influence the decisions of the payment systems, and your transaction may be regarded as suspicious.

Main reasons why a transaction may be identified as suspicious by the anti-fraud filters:

1. The online payment was made in a country other than the one in which the Customer's card was issued.
2. The card is blacklisted by the anti-fraud systems.
3. The card was issued in a country where most of scam with the сredit/debit card occurs. Usually, it is certain countries in Asia, Africa, and Latin America.

Besides, your card may not be accepted for some other reasons as well. To find more about this issue, please read the article “Why the сredit/debit card may not be accepted".

How the anti-fraud systems react to suspicious activities:

• once the information has been entered, the card is automatically blocked.
• the payment system blocks the payment attempt without giving reasons.
• the payment system sends an email to the Customer with the request to submit the required documents to confirm his/her ownership of the card.
• the payment system offers the Customer a simple online check to make sure he/she is a real holder of the card.

The documentary evidence for the сredit/debit card ownership

If your card information cause the anti-fraud system's suspicion, you will receive an email with the request to provide documentary evidence for your сredit/debit card ownership:

Dear Customer!
For successful ticket purchase, please confirm your eligibility to use the сredit/debit card.
To confirm, you must send the required documents to [email protected] before the booking expires.
Documents required:
    1. Photocopy/scan of page 1 of the card holder's passport
    2. Photocopy/scan of the front side of the debit/credit card used for payment.
You may hide the digits, except the last four ones, which must be easily readable.The technical staff will analyse the information for further issuance of the ticket. All the above-listed information is deleted upon consideration.We apologize for inconveniencing you.

If the payment system accept your confirmation documents, your payment transaction will be completed and you will get the itinerary receipt with the booking reference number at your email.

If the payment system reject your confirmation documents or you do not submit the documents before the booking expiry, you will get an email notification and the tickets will be back on sale.
In that case, we recommend that you repeat booking and pay via another method or use another card.

Online check of card ownership

In some cases, after paymnet attempt, you may see a message:

Attention! Your card has not passed our anti-fraud filter.
We have to be sure that you are an owner of this сredit/debit card.

You will be offered 2 methods to verify you are the card owner.

Method 1

For security purposes, we will block a random amount on your card within $0.7 - $1.2.
From the dropdown menu select currency in which a random amount will be blocked on your card and press the "LOCK" button.
Find out which random amount was locked on the card.

The exact amount is indicated in:

1. Online banking system — in the last transaction statement.
2. SMS from the bank — if SMS notification on transactions is activated for the card.
3. Bank's customer support service — call them by the phone number printed on the reverse side of the card.
   

Enter the locked amount in corresponding field and press the "CONFIRM" button.
If the entered amount is the same as the randomly locked, card verification will be successful - payment will be accepted, otherwise - payment will not be denied, order will be cancelled.
The locked amount will be automatically unlocked.

Method 2

Enter authorisation code in the "Authorization code" field.
Press "Confirm" button.
If authorisation code was entered correctly, the booking will be successfully paid, otherwise the booking will be cancelled.

Authorization code is indicated in:

1. Online banking system - in the last transaction statement.
2. Bank's customer support service (phone is indicated on the reverse side of the card).