FAQ / Legal info / Annex 3. Railway Services
Annex 3. Railway Services
This Annex 3 provides specific conditions (in addition to the general terms as defined in the Regulation) regarding order of the Railway Service.
1.1.2 Ticket type (e-ticket/ticket form with the code to be exchanged at the box office/ticket terminal) is determined by the Carrier automatically without involving the Agency. When placing the Booking, it is possible to get acquainted with the Ticket type before payment.
1.1.3 Depending on the rules of the chosen Carrier, the Purchaser may not have the opportunity to get acquainted with the carriage number and seat when making the Booking. The Purchaser will be able to get acquainted with such information only after obtaining of a travel document at the box office or ticket terminal.
1.1.4 European rail Carriers generate Control coupons (tickets) themselves. The User receives Control coupons in the form, generated by the Carrier, so the type of a carriage document may be different.
1.1.5Types of carriage documents: A single order form, containing one page, regardless of the number of the Passengers, is generated for the whole Booking, or the same order form is separately generated for each Passenger in the Booking (contains multiple pages according to the number of the Passengers). The document is sent to the mail address indicated when making the Booking, and is also available in the "My Account" section. The Booking is given a confirmation number. This number is either an interchange code, on the basis of which the Passenger receives a boarding pass in the "ticket machine", or it gives the Passenger a possibility to board the train directly. The order form with the confirmation number is sent to the email specified when making the Booking, and is also available in the "My Account" section.
1.2.2. Possibility and conditions for return depend on the Service Provision Rules of the bought ticket. The Purchaser shall get acquainted with the Service Provision Rules and the Rules of the Carrier before making the Booking.
1.2.3. Return of the issued tickets is possible only if it is stipulated by the Rules of the Carrier. The refund of the money shall be made after its receipt by the Agency from the Carrier. It is impossible to return one or more tickets that are included in one Booking. The entire Booking is subject to cancellation.
1.2.4. It is impossible to make changes to the paid Booking.
1.2.5. To cancel the Booking, the Purchaser is required to do the following:- Select the desired Booking in the “My Account” section. - Press the “Cancellation Request” button.- Confirm the refund amount.
1.2.6. Under no circumstances the cost of the Agency services, the cost of services of the Service Providers, penalties of the Carriers and extra charges of payment systems may be refundable.
Edition of this Annex 3 to the Regulations is effective as of 25.09.2017
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1. European Railway Services. Tickets for the Trains of European Railways
1.1. General Terms and Conditions
1.1.1 The confirmation of payment for European railway tickets is a ticket to be exchanged at the box office/ticket terminal or an electronic ticket sent to the email indicated by the Purchaser when making the Booking, and, as a general rule, is available in the "My Account" section.1.1.2 Ticket type (e-ticket/ticket form with the code to be exchanged at the box office/ticket terminal) is determined by the Carrier automatically without involving the Agency. When placing the Booking, it is possible to get acquainted with the Ticket type before payment.
1.1.3 Depending on the rules of the chosen Carrier, the Purchaser may not have the opportunity to get acquainted with the carriage number and seat when making the Booking. The Purchaser will be able to get acquainted with such information only after obtaining of a travel document at the box office or ticket terminal.
1.1.4 European rail Carriers generate Control coupons (tickets) themselves. The User receives Control coupons in the form, generated by the Carrier, so the type of a carriage document may be different.
1.1.5Types of carriage documents: A single order form, containing one page, regardless of the number of the Passengers, is generated for the whole Booking, or the same order form is separately generated for each Passenger in the Booking (contains multiple pages according to the number of the Passengers). The document is sent to the mail address indicated when making the Booking, and is also available in the "My Account" section. The Booking is given a confirmation number. This number is either an interchange code, on the basis of which the Passenger receives a boarding pass in the "ticket machine", or it gives the Passenger a possibility to board the train directly. The order form with the confirmation number is sent to the email specified when making the Booking, and is also available in the "My Account" section.
1.2. Settlements and Payment Procedure
1.2.1. The User must take into account that in some cases, the Booking System informs about the total cost of the Booking consisting of multiple tickets, but not the cost of each ticket.1.2.2. Possibility and conditions for return depend on the Service Provision Rules of the bought ticket. The Purchaser shall get acquainted with the Service Provision Rules and the Rules of the Carrier before making the Booking.
1.2.3. Return of the issued tickets is possible only if it is stipulated by the Rules of the Carrier. The refund of the money shall be made after its receipt by the Agency from the Carrier. It is impossible to return one or more tickets that are included in one Booking. The entire Booking is subject to cancellation.
1.2.4. It is impossible to make changes to the paid Booking.
1.2.5. To cancel the Booking, the Purchaser is required to do the following:- Select the desired Booking in the “My Account” section. - Press the “Cancellation Request” button.- Confirm the refund amount.
1.2.6. Under no circumstances the cost of the Agency services, the cost of services of the Service Providers, penalties of the Carriers and extra charges of payment systems may be refundable.
Edition of this Annex 3 to the Regulations is effective as of 25.09.2017
© TICKETS.PL. All rights reserved.