Legal info

Thank you for visiting our website https://tickets.pl/ (hereinafter referred to as the “Website”)!

1. PREAMBLE TO THE REGULATIONS

Before using this Website, we ask you to carefully read the terms and conditions set forth in these regulations hereinafter referred to as the "Regulations"). These Regulations set the terms and conditions for booking, formalization and the sale of travel, leisure and other services through the website www.tickets.pl, in particular flight tickets, hotel services, train services, etc. These Regulations contain important information in respect of the Website use, as well as significant information and warnings about service provision you may receive using this Website. You are required to acquaint yourself with these Regulations prior to proceeding with use of the Website.

If you do not agree to the Regulations and conditions outlined in the Regulations, you shall not use the Website and immediately leave it.

Each time you visit the Website, a unique user ID will be assigned to you (made for your convenience in the lower part of the Website), which you may use when communicating with the Customer Care Service.

If you have further questions about the use of this Website or our services, do not hesitate to contact the Customer Care Service:
Tel: +48 (222) 092 543 in English: 24/7, in Polish: Mon–Fri, from 8.00 a.m. to 6.00 p.m.(according to operators’ tariffs).
E-mail: [email protected]

2. DEFINITIONS

2.1. “Agency”, “we” means TICKETS Pl Sp.z.o.o headquartered in Warsaw, 61 Zlota Street, registered in the register of the entrepreneurs kept by District Court for the city of Warsaw in Warsaw (Sąd Rejonowy dla m.st. Warszawy w Warszawie), XII Commercial Division, under KRS 0000517705, NIP: 5272717513, REGON 147350016 with fully paid share capital of 120,000 PLN, information on licenses and certificates is available at the following link, operating the Website in order to allow Customers Booking travel services as an agent/retailer, while we do not provide travel services ourselves.
“Agency” may also mean collectively or individually the following partner companies or other affiliates of TICKETS.PL Sp. z o.o., which have the right to deliver services according to these Regulations and are authorised to receive payments for the services from the Customers:

   (i) TTN Eesti OÜ, a legal entity with its registered office at:Harju Maakond, Tallinn, Kesklinna linnaosa, Jõe tn 3, office 302, 10151, Estonia, registration number: 14038986, taxpayer identification number: VAT EE102036927, IATA code 63320611.

      Flight Travel Consulting OÜ, a legal entity with its registered office at: Harju county, Tallinn, Kesklinna district, Tornimäe 5, 10145, Estonia, registration number: 14372739.

2.2. “You”, “Customer”, ”User”, ”Purchaser”, ”Passenger” is a natural person, who uses the Website and/or creates the Booking in accordance with the terms and conditions defined in these Regulations, as well as is a party to these Regulations and / or Service provision agreement concluded with the respective Service Provider / Carrier. The User may also be a Purchaser and a Passenger/Customer.


2.4. “Acceptance of the Regulations” is a response of a Website User about the acceptance of these Regulations by performing the following:

• as to the of Use of the Website and Service provisions by continue using this Website (access or reaccess the Website), and/or
• as to a registration on the Website or Booking by registration on the Website though the User's click on a separate checkbox, and/or
• creation of the Booking or order of the Agency Ancillary Services though the User's click on a separate checkbox.

In case of a registration on the Website or Booking, Acceptance of the Regulations is a full and unconditional acceptance by the User, of the terms and conditions defined in these Regulations. The Acceptance of the Regulations creates legal consequences for the parties according to the terms and conditions defined in these Regulations. In case of continued use, request to Customer Care Service, feedback on the Website or message to the Agency as set out above, the Acceptance of the Regulations relates to those terms and conditions governing these aspects, only.

2.5. “Order”, ”Booking” is a request for the services made by the Customer on the Website on their own, that assigns the chosen Service to a particular natural person, and which is confirmed and accepted by the Agency. Any Order / Booking will be deemed accepted by the Agency only after the confirmation of payment by the Customer for the Service, and confirmation from the Service Provider / Carrier has been received by the Agency and the proper confirmation has been sent by the Agency to the Customer. The Booking may provide for an advance payment or full payment at the moment of its placement, or payment within the designated term after its confirmation. The unpaid Booking means that it is reserved for a definite period of time and within this period may be sold only to the Customer who has created it based on the terms and conditions of these Regulations. The unpaid Booking is cancelled after the expiration date, which has been designated for its payment. The status of the Booking is determined and displayed in the “My Account” section on the Website.

2.6. “Website Services” are the Services available on the Website for ordering and include as follows: Flight Tickets, European rail.

2.7. “Service” is a range of actions provided for the Customer by the Service Provider / Carrier upon payment. The volume of the Service and the beginning of its provision are chosen by the Customer on their own when creating the Booking of the options offered on the Website. Pursuant to the terms and conditions of these Regulations, the Service Provider / Carriers are not obliged to provide the Customers with any other services except for those that have been specified in the Booking. The Services and Agency Ancillary Services may be used collectively or separately as the “services”in these Regulations.

2.8. “Agency Ancillary Services” is a range of actions provided directly by the Agency and includes but is not limited to as follows:

• display of information for Users about travel, leisure and other services;
• provision of technical capability to create the Booking through the Booking System available on this Website, pursuant to the terms and conditions of these Regulations;
• provision of other additional options when purchasing the services or at the stage of void/change/refund of the Booking.
  

The Customer is notified of the scope and price of the Agency Ancillary Services when placing the Booking or its void/change/refund and according to the Regulations and conditions of the use of each separate Website Service. The “Service Fee” or as a separate cost of an Ancillary Service may be imposed. Payment for the Ancillary Services may be included in the price of the Services, which shall be paid by the Purchaser at the time when ordering the Service, or shall be specified separately when placing the Booking.

2.9. “Electronic ticket/itinerary receipt”, ”electronic voucher”, “insurance policy”, “ticket”, “flight ticket” is an electronic digital document/ticket form which:

• is stored in the booking system of the Service Provider / Carrier or in the global distribution system;
• contains a full set of data about the Service;
• depending on the chosen service, may display identification data of the seller, Agency, Service Provider / Carrier, Purchaser, and Passengers;
• confirms the purchase of the Service or its Booking;
• confirms the right of the persons specified in the document to use the Service;
• obliges the Service Provider / Carrier to provide the Service.
  

Such electronic digital document is formed by the Agency or directly by the Service Provider / Carrier, and is sent to the Customer’s email address in the form of an electronic document/ticket form, and, generally, it is available in the “My Account” section on the Website

2.10. “Booking System”is an information system containing data on the full list of the Services available for Booking and purchasing on the Website (including the following: flight schedule, carriage rules, categories and characteristics of vehicles (for carriage services), data on types of vehicles, availability of seats, fares of the Carriers / Service Providers, rules of their application).
Information in the Booking System is located on the Website in the manner as it is presented in global distribution system (GDS), booking systems of the direct Service Providers / Carriers or by their authorised representatives. Information in the Booking System may be at any time amended or supplemented, hence the Customer is advised to use the Booking System on an “as is and as available” basis.

2.11. “My Account” section” is a closed area of the Website, which is accessible only to the Users who have got registered / logged in, and includes the following subsections:

• “My Reservations” contains information on all created Orders on the Website;
• “Purchaser Information” is a mechanism intended to store and edit the data of the Purchaser;
• “Passenger Information” is a mechanism intended to store and edit the data of the Passengers / Customers;
• “My Bonuses” includes information on the current balance and the history of accrued bonuses if the rules of the Bonus Program are activated and available on the Website;
• “Account Settings” is a mechanism intended to change the User’s personal data, including the password for logging into the “My Account” section.
  

2.12. “Carrier” is a company (legal entity or the private entrepreneur) that is a direct seller of the Service or directly provides the Service for carriage of passengers, chosen and/or paid by means of the Booking System on the Website, which operates according to the terms and conditions of partnership / agency / subagency and other agreements concluded with the Agency.

2.13. “Service Provider” is a company (legal entity or the private entrepreneur) that is a direct seller of the Service or directly provides travel, leisure and other Services available on the Website, or which operates as an intermediary in respect of the provision of the Services pursuant to the terms and conditions of partnership / agency / subagency and other agreements concluded with the Agency.

2.14. “Low-Cost Carrier”, ”low-cost airline”. The Service Provision Rules / Fare Rules and ticket sales are governed by special conditions of such Low-Cost Carriers. As a rule, the low price of flight tickets of such Low-Cost Carriers is caused by the lack of additional services offered to passengers by the full service airlines. These additional services are usually offered to the passengers for an additional fee. As a rule, the flight tickets purchased from Low-Cost Carriers, are usually non-refundable.

2.15. “Service Provision Rules” or “Fare Rules” are the terms and conditions of the Service Providers / Carriers according to which booking, purchase, use, cancellation, void, change or refund for the relevant Service are made, and which shall be required to be read, agreed upon and fulfiled by the Users. The Service Provision Rules / Fare Rules are established by the Service Providers / Carriers in accordance with their commercial terms and conditions, the applicable legislation and international rules which may be applied to such type of the Services.

2.16. “Payment System” is a payment organization, payment system participants and a set of relations arising between them when transferring funds from the Purchasers to the account of the Agency / Service Providers / Carriers, for the services available for purchase on the Website. “Payment Infrastructure Services Operator” is a clearing processing institution and other entities authorised to provide specific types of services in the payment system or perform operational, informational and other technological functions in respect of the transfer of funds of the Purchaser to the account of the Agency / Service Providers / Carriers for the services purchased on the Website, which own the necessary licenses and permits for transferring funds and operate pursuant to the agreement concluded with the Agency / Service Providers / Carriers.

2.17. “Agency Office Hours” are office hours of the Agency: 9.00 am - 6.00 pm, except for Saturday and Sunday, as well as public holidays in the Republic of Poland.

3. GENERAL TERMS AND CONDITIONS OF THE REGULATIONS

3.1. 3.1. Subject matter of the Regulations.The subject of these Regulations is the provision of services for booking, formalization and sale of Services by the Agency and the provision of the Agency Ancillary Services with technical capabilities of the Website based on the terms and conditions defined hereunder.

3.2. Integrity of these Regulations These Regulations, the accepted IATA Agreement, Service Provision Rules/Fare Rules, as well as any policy and notifications/messages of the Agency accepted by you and available on the Website or sent to you in emails or sms messages (available during the Booking or at any other time), constitute an integral agreement concluded between you and the Agency in respect of the use of the Website, placement of the Bookings / Orders, as well as the Agency Ancillary Services
Section FAQ (frequently asked questions) contains general information, shall be used as a general guidance for the website use and best practices regarding purchasing flight tickets, etc. Please double check the information in the FAQ section with the Customer Care Service or the Carrier / Service Provider.

3.3. Acceptance of the Regulations. If you (i) register on the Website, and/or (ii) place the Booking or order the Agency Ancillary Services, you are invited to click a respective checkbox indicating a direct link to these Regulations in order to have:

• have accepted the terms and conditions defined in these Regulations entirely, unconditionally, and without any changes, namely made Acceptance of the Regulations; and
• have confirmed that you have got acquainted with the terms and conditions of these Regulations and have agreed to act strictly on the basis of these Regulations when using the Website and placing Bookings, and in case of violations of these Regulations, agreed that the Agency has the right to take all necessary measures to eliminate violations and protect its infringed rights in accordance with these Regulations and the provisions of the applicable law; and
• have agreed on collection and processing of your personal data according to the terms and conditions of personal data protection (privacy policy), which are available at the following link;and
• have given your consent to the Agency to act in your name and on your behalf as your representative in order to process of placement the Booking and payment for the ordered services to the Service Providers / Carriers in the extent that is necessary for the performance of the Agency services. If it is required due to the service purchased by you, you are deemed to have given your consent to, agreed to and understood that the Service Provider / Carrier or Agency (its partners or affiliates) may debit your account.

3.4. Amendment to these Regulations. The Agency may, at in its sole discretion, from time to time make amendments to these Regulations with effect for your future Bookings. The Agency will publish amendments on this Website having specified the date of the recent edition of these Regulations. The Agency is not obliged to notify you of the amendments to the Regulations, but only publish the amended Regulations on this Website. The amendments shall take effect as of the date of their publication. You shall check for the updates of the Regulations and their latest version of the Regulations by yourself on a regular basis. If you do not accept the modified terms of the Regulations, you shall stop using the Website.

3.5. Language of the Regulations and Language of the Website The main language of the Website and the Regulations is the Polish language, which shall prevail over the other editions available on the Website. Information on the Website and these Regulations is translated into English for information purposes and for your convenience and information only.

The Service Provision Rules / Fare Rules, which are available on the Website at the stage of Booking placement, can be provided in English, available with automatic translation into another language chosen by you. When placing the Booking, you agree to such terms and conditions in respect of presentation of information on the Service Provision Rules / Fare Rules and shall get acquainted with them on your own and receive advice on their terms and conditions and correctness of the translation into the language chosen by you before placing the Booking. If you have any questions regarding the Regulations and conditions laid down in the Service Provision Rules / Fare Rules, please contact the Customer Care Service. The Booking placement confirms your full and unconditional consent to the presented Service Provision Rules / Fare Rules and you shall be solely responsible for all risks associated with ordering the service under the agreed conditions. When you place the Booking, you shall check on your own whether the Service Provision Rules / Fare Rules for each Service contradict each other.

You hereby acknowledge that the terms and conditions of these Regulations, the Service Provision Rules / Fare Rules for each particular service and any other notifications and information on the Website are set out clearly, comprehensively and unambiguously and in easily accessible form. If you have any questions about the information provided on the Website and in the Regulations, please contact our Customer Care Service.

3.6. Preconditions of the Provision of the Services and Agency Ancillary Services. The Agency as mere travel agent/retailer provides Booking of the Services on the Website pursuant to the terms and conditions of partnership, agency, subagency and other agreements concluded with the Service Providers / Carriers. When placing the Booking on the Website, you thus enter into direct contractual relationships with the Service Providers / Carriers. Hence, the Agency shall act only as an intermediary between you and the respective Service Providers / Carriers. The Agency shall transmit only the details of your Booking and shall not be a provider, organizer or joint provider/organizer of the ordered Services. The Agency cannot influence the terms and conditions in respect of the provision of the Services by their direct suppliers and shall not be liable if they violate the terms and conditions of the provision of the Services. The Service Providers / Carriers that provide travel, leisure and other Services, which are available on the Website, are independent contractors and are not dependent agents or employees of the Agency. The direct Carrier / Service Provider shall be fully responsible for the provision of the Services for the Passenger/Customers.


4. RULES AND TERMS OF USE OF THE WEBSITE AND SERVICE PROVISION

4.1. Rules and Precautions in Respect of the Website Use. If you continue using this Website you agree to the following mandatory rules and precautions in respect of the Website use:

4.1.1. You are a natural person who is at least 18 (eighteen) years old, have full legal capacity and capability to enter into a contractual relationship with the Agency / Service Providers / Carriers and third parties under these Regulations

4.1.2. You shall use the Website only in accordance with the Regulations and the effective and applicable law, and at the same time you shall refrain from any kind of unlawful acts

4.1.3. You shall place the Booking and use the Services under the Service Provision Rules / Fare Rules of the Service Providers / Carriers you have selected and accepted. Further, you shall order and use the Agency Ancillary Services based on these Regulations.

4.1.4. You agree and acknowledge that any information on the Website, Website Services and Booking System is provided to you on an "as is and as available" basis and shall not be treated as encouragement to act or explicit recommendation or preference for one of the Service Providers / Carriers. You shall use this information and the technical capabilities of the Website at your own risk and without any guarantees from the Agency. You are deemed to have agreed that you make choices of the services self-consciously and are responsible for all your actions and omissions based on the information on this Website, Booking System and/or provided by the Agency. Before making any decisions, you agree to study all available information about the services (including the one, which is a reference to external sources of information), and get advice from a qualified expert or receive information available from other sources. Nothing in this clause shall restrict or limit our liability for wilful misconduct.

4.1.5. Your Data. You agree that all information provided by you on this Website, including the information specified when registering, is true, accurate, actual and complete. You shall update your contact and personal information listed in the "My Account" section timely, check for their accuracy and relevance. You acknowledge that all information about the Passengers you have specified when creating the Booking is reliable, accurate, current and complete.

You shall check whether the changed data, if it differs from the data in the “My Account" section, is saved (update the browser page of the Website) before placing the Booking and its payment. You are fully and solely responsible for the information transmitted by you in the Booking System to create and pay for the Booking. The information that you provide for the order of Services / Agency Ancillary Services, including personal and other data of the Purchaser/Customer are entered by yourself, and therefore you agree that the Agency is not liable for any data incorrectly specified in the Booking by you (for example, an error in the passport data in electronic digital document / ticket form).

4.1.6. Feedbacks. You acknowledge and agree that comments/feedbacks left by you on the Website or sent to the Agency, or left on any other web resource or social media regarding the Agency and the Website may be publicly available and published on the Website, other web resource or social media to inform others about your opinion on the Service used. You shall be fully and solely responsible for posting comments/feedback and shall not specify there: your personal data or personal data of third parties; profanity or information that violates public order or the rights of third parties; information obtained in violation of intellectual property rights or illegally obtained; advertising and marketing materials of third parties, calls for participation in loyalty programs and other incentives. Posting (publishing), changing and deleting of comments/feedbacks is performed at the Agency’s in its sole discretion.

4.1.7. Technical Requirements For the correct functioning of the Website Services, a computer and Internet connection must meet the following criteria: broadband Internet connection, minimum screen resolution: 1024x768; recommended web browsers: Microsoft Internet Explorer 11.0, or higher; Firefox 40.0, or higher; Google Chrome 43.0, or higher; Opera 12.0 or higher; Safari - optional; all browsers must have Flash 6 or higher.
The technical condition for your use of services, which are provided by the Agency via email, is the presence of the user's email account, with the help of which electronic messages may be sent and received. All the information, which is transferred by you via the Website, is protected by the advanced safety technology for the transfer of information (the Secure Socket Layer (SSL) protocol, which is used for the encryption of information transmitted via Internet), under the effective law, security and confidentiality rules.

4.1.8. Electronic Means of Communication. By providing us the respective contract information, you agree to use the following electronic means of communication: (i) email and (ii) sms messages (hereinafter include collectively or separately: sms, push-messages, Viber-, WhatsApp-messages or messages of a other type or mode of information transmission at the mobile phone number specified by you on the Website) in respect of the Website, access to the "My Account" section, Booking placement and obtaining of information about services, as well as electronic delivery of messages (email, sms messages) associated with the use of the Website, Booking of Services or Agency Ancillary Services.

To properly create the Booking and receive the Services or Agency Ancillary Services, you need to enter a valid (correct) email address and a valid (correct) phone number and you shall be entirely and solely liable for entering such data. The Agency is not obliged to check and shall not be liable for any incorrect or misspelled email address or incorrect mobile phone number provided by you or configuration of your email service (spam filters, etc.) and, respectively, for failure to obtain adequate notifications of the created Bookings or ordered Agency Ancillary Services, including but not limited to the notifications on the flight date / time change, flight / service cancellation, etc. Changes and corrections of errors in the email address or mobile phone number (if it is technically available on the Website) shall be done by the User on their own in the "My Account" section or, if it is possible, by the Customer Care Service according to the User’s request.

In case the Agency sends messages / notifications to your email / mobile phone number (specified by you at the Website) which appeared to be incorrect or misspelled by you, you are entirely and solely responsible for the risks associated with the possible consequences of using incorrect or misspelled email / mobile phone number, including the actions of third parties, and undertakes not to submit to the Agency any financial, legal and other claims regarding the foregoing.

4.1.9. The Agency shall inform you at the beginning of each call, that upon your prior request it my monitor and record telephone calls of the Customer Care Service and implement selective audit of emails to ensure proper service level, to train the staff, to fulfil of the obligations stipulated by these Regulations as well as to protect its legitimate rights and interests arising out of these Regulations.

4.1.10. You may send your questions, comments, suggestions, feedback, and complaints to the Agency through all available means of information support of the Website. The Agency makes every effort to answer you as soon as possible, but in any event, no later than 30 (thirty) calendar days of the receipt of the request.

4.1.11. The Legitimacy of Emails and Data of the Booking System. You agree that (i) all emails sent to you through the Website or the Customer Care Service according to your request (or otherwise agreed by the parties) are equal to communications on hard copy; and (ii) all electronic and system data stored in the Booking System of the Agency or in GDS / booking system of the respective Service Provider / Carrier, collectively or separately, are deemed qualified as mandatory, appropriate and sufficient evidence in solving possible claims / disputes, including legal lawsuits arising out of or in connection with these Regulations.

4.1.12.  Actions on Behalf of Third Parties.You shall use this Website and the services available through the Website only for yourself or other persons on whose behalf you have the legal right to act and assume the respective rights and obligations. You hereby acknowledge that such other persons have authorised you and you have the legal right on their behalf to select and buy the Services / Agency Ancillary Services, as well as consent to collect and process their personal data necessary for Booking and use of services.

You shall promptly and entirely inform such persons of the terms and conditions of these Regulations and precautions specified therein, including all the Service Provision Rules / Fare Rules and restrictions that may be applicable to them in respect of ordering, purchase and use of the selected services before Booking placement. Responsibility for the consequences of a failure to notify, as well as for the actions of such natural persons, caused by such failure to notify, rests solely with the Purchaser.

Before placing the Booking in the name and on behalf of such natural persons, you shall inform them that they are not a party to the agreement between you and the Agency according to these Regulations and shall not be entitled to submit to the Agency any financial, legal and other claims regarding ordered services via this Website.

Such persons shall be informed by the Purchaser and give their entire and unconditional consent to the following: all communication regarding the ordered services will take place through your "My Account" section and your email / mobile phone number. You shall promptly and entirely notify persons on whose behalf you act, of any changes to/ cancellations of the ordered services and any information about the ordered services you have received via email or sms message or in any other agreed means of communication. Responsibility for the consequences of a failure to notify, as well as for the actions of such natural persons, caused by such failure to notify, rests solely with the Purchaser.

4.1.13. Security of the "My Account" Section. If you have registered on the Website and have received access to the "My Account" section, you shall protect information on your registration data, including login details and password (received via email or sms messages), control it, take all measures necessary to prevent unauthorised access by third parties and be fully liable for any use of the "My Account" section by you and/or by any other person. If you have suspicions about possible unauthorised access by third parties to your section "My Account", you shall immediately inform the Customer Care Service of the Website.

4.1.14. Agreement Concluded with the Service Provider / Carrier. You agree that all agreements for services provided by the Service Provider / Carrier are concluded directly between you and the respective Service Providers / Carriers. You agree and are fully aware that under no circumstances the Agency is deemed a party to such an agreement concluded between you and the Service Provider / Carrier. If you do not agree to the Service Provision Rules / Fare Rules and terms and conditions of such agreements with the Service Providers / Carriers as presented to you in the Booking process, you shall not place a Booking. Accepting the mentioned terms and conditions, you shall be entirely and solely liable for compliance with the Service Provision Rules / Fare Rules of the chosen Service Provider / Carrier and shall undertake, including, but not limited to, the following: to fulfil (i) the provisions and terms of purchase of the Services, (ii) payment of the necessary fees in full and within the defined terms and according to the established fares, taxes, charges, rules and restrictions of the Service Provider / Carrier, (iii) the terms and conditions of void / change / refund of the ordered services. By placing your Booking, you confirm that you have read and unconditionally agreed to the terms of the Service Provider / Carrier as presented to you on the Website. The Acceptance of these Regulations does not replace the acceptance of the terms of service of the Service Provider / Carrier.

4.1.15. Agency Ancillary Services and Offers. By placing your Booking, you agree and authorise the Agency to process the provided information about the placed Bookings on the Website as well as your contact information indicated on the Website (name, e-mail address, phone number]) in order to send you messages about special offers, promotions and ancillary services available on the Website; offer you paid or free of charge Agency Ancillary Services, such as the notification of flight delay or cancellation in the form of an sms; service of search of railway tickets after their appearance on sale; recommendation service in respect of the choice of hotel when searching for flight tickets; insurance and other services. Depending on the stage of the Booking placement, where the Agency Ancillary Service is offered, its price is either included in the total price of the Booking, or is proposed to be paid separately. By ordering the Agency Ancillary Service, you shall be fully and solely liable for compliance with the terms and conditions in respect of the provision of the Agency Ancillary Services and undertake, including, but not limited to, the following: to fulfil (i) the agreed terms and conditions of the Agency Ancillary Services purchase, (ii) payment of all necessary fees in due time and in accordance with the established fares, rules and restrictions set by the Agency.

4.1.16. Changing Information on the Website The Agency has the right, at its sole discretion, at any time and for any reason whatsoever, to do the following: increase/reduce the existing Services of the Service Providers / Carriers, Agency Ancillary Services, Website Services and functions; change the design; increase/reduce the means of payment methods available for paying for Booking on the Website; define/change the price of the services before your Booking is accepted; increase/reduce the amount of Service Fees and the fee of the Agency Ancillary Services that are charged for creating, purchasing, void / change / refund for the Services before your Booking is accepted. The Website may include certain discrepancies or outdated information that on the time of the Booking placement is not relevant and is provided for information purposes only.

4.1.17. Correction of Errors. The Agency reserves the right to correct any obvious errors (including those in financial information) on the Website and in the placed Bookings (paid or unpaid). If in your Booking the price of the Services has been indicated with an obvious error, you will be offered (if possible): (i) to change the Booking by correcting the wrong price, or (ii) cancel the Booking without imposition of any fees or penalties.

4.1.18. 4.1.18. Illegal and Fraudulent Activities. You shall not use any software intended to damage the infrastructure of the Website, disrupt its timely and correct functioning; violate restrictions in respect of any HTTP-header, attempt to intercept any data and personal information processed by the Website; decompile, disassemble the data on the Website; perform actions that cause excessive load on the infrastructure of the Website, monitoring, automated extraction of information or making a copy of any data and information from this Website, create "frame", "mirror" or otherwise interfere with the operation of the Website by any means and for any purpose whatsoever.

You acknowledge and agree that the terms of use of the Website prohibit creating multiple accounts at a time, misrepresenting personal information, imitating any person, creating fictitious Bookings, etc. Any fraud (fraud attempts) regarding the use of the Website, as well as the payment by the bankcards on the Website are investigated and the person in fault are brought to justice according to the local and international legislation. Fraud (or its attempts) in Booking placement or purchasing the services on the Website may lead to problems in obtaining visas and with the flight check-in or other use of the Services.

4.1.19. Restricted Access to the Website. You agree that the Agency has the right, at its sole discretion, to deny anyone accessing this Website, using the "My Account" section and placing the Booking by suspending / blocking of the access to the Website and / or deleting the "My Account" account on the Website in order to carry out scheduled and unscheduled technical and preventive operations, or in case of breach by the User of the terms and conditions of these Regulations, at any time and for any reason whatsoever, without explanation and prior notifications.

4.2. 4.2. Rules and Precautions in respect of the Services Booking

4.2.1. Compliance with the Service Provision Rules. By placing the Booking, the Purchaser and Passengers confirm to be aware of and agree to these Regulations, the Service Provision Rules / Fare Rules of the chosen Service Providers / Carriers, terms and conditions of the provision of the Agency Ancillary Services, including the terms of cancellation / change / refund of the services (as well as to the Carriers terms and conditions of the connecting flights, in case of issue of a transfer ticket (if the time is enough to make a transfer, issuance of transit visas, etc.) as presented to and accepted by the Purchaser within the Booking process. Any violation of these Terms and the Service Provision Rules / Fare Rules or Agency Ancillary Services may result in cancellation of the Booking, denial of access to the acquired services, without a refund of the money paid for them; withdrawing of your advance payment without a refund; reimbursement, at your expense, of all losses incurred by the Agency or the Service Provider / Carrier as a result of such breach.

Through ticking the check box (opt-in) on the Website before Booking placement, you confirm that you got acquainted and agree with these Regulations.

4.2.2. Choosing the Services. All stages of Booking placement may be summarized as follows: the choice of the volume and type of the services, choice of routes and dates, choice of flights, accommodations, entry of Passenger data (Passengers data on whose behalf the Booking is placed) and Purchaser data, choice of payment methods in the sole discretion of the Purchaser. The information specified by the Purchaser when placing the Booking is automatically recorded in the Booking System, global distribution system /GDS) and/or internal booking system of the Service Provider / Carrier for further confirmation of the Booking and provision of services. Some Service Providers / Carriers may require the Purchaser to agree and sign a liability waiver before using the services they offer. If you disagree to these Regulations, you shall not place the Booking and shall not use the services.

4.2.3.Changing the Service Provision Terms and Conditions. The Agency will inform the Users about a change of the Service Provider's / Carrier's Service Provision Rules / Fare Rules, volume and range of the agreed services or the inability of the Service Provider / Carrier to perform the service paid fully or partially by sending you an email or sms at a mobile phone number, only if the Agency has obtained such information from the Service Providers / Carriers. This is a mere information service by the Agency. In case of non-receipt of the said information from the Service Providers / Carriers, the Agency shall not be liable since this is subject to the direct agreement between you and the Service Provider / Carrier.

4.2.4. Beginning of Using the Services. The Passengers / Customers shall come to the place of provision of Services defined by the Service Provider / Carrier in time. The Passengers / Customers shall be solely responsible for no-show or arriving late in the place of provision of the Services or the inability to use the Service due to non-compliance with these Regulations or the Service Provision Rules / Fare Rules. This provision does not limit the consumer's statutory warranty rights.

4.2.5. Adherence to Customs and Border Formalities and Duly Completed Documents for the Services Use. The Purchaser and Passengers are responsible for the following: preparation, availability and correct issuance of visas, as well as documents required for crossing the border of countries of departure, transit (even if the Passengers do not leave the airport or plane) and the country of arrival; timely providing the Agency with their passport data, visa information and data on the place of stay of the Passengers in the country of arrival needed for entering in the Booking, if it is required by the Carrier / Service Provider. The Agency will provide the Purchaser with general information on passport and visa requirements and the expectable periods for obtaining them as well as information on required health formalities before the Booking is placed.

The Purchaser and Passenger confirm that they are aware of and shall, on their own, fulfil all the requirements of the country where they are heading for, including requirements for international passports and other formal documents, including conditions regarding the remaining period of validity of the international passport required for visa and entry into the country of arrival; obtaining the documents required for departure and arrival: the visa issuance, purchase of a return ticket when entering the country with a visa-free regime; compliance with other requirements necessary for entry into the country (availability of health insurance, the need for vaccination, proof of sufficient funds, etc.); obtaining the documents for travelling of minors under the age of 18 (eighteen) years; obtaining the documents to transport animals and plants, and conditions of their placement at the place of provision of the Services; permits for the transportation of equipment, musical instruments, weapons, art treasures and any other permits and approvals. Passengers shall be solely liable for the validity of passports, exit permits for minors and other documents required for crossing the border and for the accuracy of the information contained in these documents. The Passenger is obliged to obtain the necessary information about the deportation at the consulate of the respective country and be informed that the deportation of the Passenger owning invalid entry or exit travel documents is carried out at the expense of the Passenger with or without penalties.

The Purchaser and Passenger confirm that they are aware of the requirements and rules of customs and border formalities of the country of departure and transit countries, baggage allowance rules, as well as the rules of conduct in the country of transit or arrival, and shall comply with all these rules.

4.2.6. Means of Technical Support of the Website and Information Support of the Services.
Tel: +48 (222) 092 543, in English: 24/7, in Polish: Mon–Fri, from 9.00 a.m. to 6.00 p.m. (according to operators’ tariffs)
Email: [email protected]. 
Feedback: [email protected]
If you contact the Agency in any other way than the one specified in this article of the Regulations, your request may not be accepted. The Customer Care Service will especially not handle letters sent by you to the following email address: [email protected], including letters sent in response to a letter sent by the Agency from the mentioned address. You agree not to submit to the Agency any claims in connection with the fact that you did not refer to the Customer Care Service when you placed the Booking despite you did not understand the terms of the Services / Agency Ancillary Services.

Contacting the Customer Care Service for information on the Booking and/or issues relating to access to the "My Account" section may require authorisation / Customer identification. The list of questions and information required for the authorisation of the Customer Service shall be defined and changed solely by the Agency and at any time. Passengers on whose name the Booking was placed shall be notified by the Purchaser that, for their authorisation the Customer Care Service may require information available only to persons who placed the Booking through the "My Account" section. The Agency is not responsible and does not compensate for any expenses caused for failure to comply with the authorisation process by the Customer Care Service. This provision does not limit the consumer's statutory warranty rightsbr>
5. REGISTRATION ON THE WEBSITE

5.1. In order to use all services of the Website, you have to register on the Website and obtain access to the "My Account" section. When registering you shall especially provide the following data:

• Email address (which will be used as a login after the registration);
• first and last name;
• contact mobile phone number;
• access password.
  

5.2. Access Password. In express registration and automatic registration on the Website, a password is automatically generated and sent to you via email after registration. You can change the password in the "My Account" section. If necessary, you may use "reset password" on the Website. You shall use a strong password to access in the "My Account" section and shall not share it with third parties.

5.3. Registration Methods. There are three options to register on the Website and obtain access to the "My Account" section:

• Full registration through the registration form on the Website.
• Express registration on the Website using social media profile, while further provision of necessary data for ordering the services is required.
• Automatic registration on the Website and getting access to the "My Account" section after the first Booking. In this case, data of the first Passenger will be used to create the “My Account” section.
  

5.4. You have the right to freely and at any time use access to your Bookings and personal information defined on the Website in the "My Account" section using your email address (login) and password received via email after registration. You can also log into the "My Account" section by logging in via sms message that will be sent at your mobile phone number.
5.5. When registering on the Website, you will be further asked to agree to the terms and conditions of these Regulations. If you do not agree to these Regulations, please do not use the Website and leave it immediately.

6. GENERAL RULES: BOOKING, PURCHASE. PAYMENT ORDER

6.1. General Rules. Booking

6.1.1. For placement of the Bookings on the Website, the Purchaser shall provide their personal data and the personal data of Passengers/Customers if needed for Booking the selected Service, especially:

• last name and first name;
• details of the ID cards (e.g., the number and series of the passport);
• birthdate;
• information on gender;
• information on citizenship;
• other data necessary for ordering and use of the Services.
  

6.1.2. placing the Booking, you shall fill in all the fields that are marked in the Booking System as "required" to be filled in. The Bookings placed by you (the completion of all stages of the Booking process on the Website) is automatically processed by the Booking System on the Website. All the Bookings are available for viewing in the "My Account" section.

6.1.4. When you place the Booking, the Booking System may offer you additional services of the Carriers / Service Providers and / or Agency Additional Services (for example, insurance of baggage for flight time, or sms notification, etc.).

6.1.5. Changing Data in Booking. Please note that the change of personal data of you or any of the Passengers in the ticketed Booking (including error correction), change of the itinerary or travel dates may be the ground for a ticket change and issuance of new ticket under the new fares and new Booking cost according to the Service Provider's / Carrier's terms. When making changes to the already placed Booking, the Purchaser shall be responsible for all possible financial risks associated with the tickets cancellation / change / refund, payment of a Service Fee due to the changes made to the Booking, placement of a new Booking, change of fare, taxes, penalties, currency exchange costs and other charges, etc. Thus, please be attentive when filling in all data in the Booking. The Agency makes every effort to verify the information you enter in the Booking but is not and shall not be responsible for your incorrect, incomplete or inaccurate completion of personal and other data of the Passengers / Customers and the associated losses.

6.1.6. Cancellation of Unpaid/Paid Bookings. The deadlines of the Booking payment are defined by the Service Providers / Carrier and the Agency cannot influence on the change of the deadline for payment for the Services and shall not be responsible for the cancellation of such Bookings.

Your Booking that has not been accepted yet will be automatically cancelled in the Booking System without paying a penalty in the following cases: (i) if until you have passed all the steps of the Booking, services have been cancelled (sold out) by the Carrier / Service Provider (for example, all tickets were sold out to third persons using the third-party services, or directly by the Carrier); (ii) if until you entered the unique code for confirmation of payment, services were cancelled (sold out) by the Carrier / Service Provider; (iii) if within the specified period, you did not pay / confirm payment for the Booking.

You hereby agree and are fully aware that in case of change of the Booking and placement of the new Booking the cost for the same services may differ (i.e. increased).

6.1.7. Order Confirmation. All Bookings and their status are available for review in the "My Account" section. We recommend updating the browser page to get the latest information on the status of your Booking after each chosen and completed action on the Website.