Buy airline tickets Air Italy

Flight no. IG901 from Malpensa to JFK on September 18th, 2019. I politely suggested to a flight attendant that it would have been useful to explain to the passengers why the plane had been circling the tarmac for more than 30 minutes after landing without reaching the gate. The lady reacted to my comment in an extremely improper way, assaulting ASSAULTING verbally, SLAMMING the overhead compartment and saying that I “should be quiet and GO TO”…I hesitate to tell you where. As an American citizen, I am not used to being treated like this by flight attendants, especially after the airplane had circled around the airport for so long without the passengers being informed about what was happening. The lady not only reacted in this shameful way but when I asked her to show me her name tag, SHE COVERED IT, saying that was no reason for me to see it. This is contrary to the company’s regulations since the name tag should always be visible. Things became even more surreal when the attendant called the captain, who approached me with a prosecutorial attitude instead of trying to understand the point of view of a passenger, a client and above all a polite person like myself. The captain started off from the assumption that the client was wrong just because the client had permitted himself to point out the bad manners of the flight attendant. The client should have received his apologies for having been treated so badly but instead I WAS ATTACKED a second time, to the point that the captain even permitted himself to threaten to call the police if I uttered another word. Unheard of. A clear case of abuse of power. The event shook me considerably, I got off the plane feeling very nauseous, I was speechless. I consider it unheard of that a passenger can be treated in this manner. The client is not an adversary to take one’s frustrations out on. The client should be listened to and understood so that eventually he finds himself in the position of remembering his flight experience as a positive one. Not a traumatic one. After having been treated this way, I truly have no intention of getting onto the return flight that I have already purchased with air italy. I WROTE SEVERAL LETTERS TO THE AIRLINE. NO RESPONSE. I`m attaching an image of the flight attendant in question who did not comply with the regulations of the airline by continuing to keep her name tag covered.